About Our Service
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What cities does 1ST Airport Taxis operate in?
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How do I create a 1ST Airport Taxis account?
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Which ride type is right for me?
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Does 1ST Airport Taxis offer city to city rides?
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Does 1ST Airport Taxis offer long distance rides?
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How many guests can you transport?
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How long will the chauffeur wait for me?
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What if my flight or train is delayed?
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What vehicles does 1ST Airport Taxis use?
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What kind of training do 1ST Airport Taxi chauffeurs undergo?
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How far in advance can I book a ride?
Getting a 1ST Airport Taxis Quote
Booking Your 1ST Airport Taxis
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How can I book a ride?
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Which channels can I use to book, change, and cancel a ride?
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How do I add a promo code?
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How many kilometers/miles are included in an hourly booking?
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What can I request in the "Special requests" / "Notes for the chauffeur" field?
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What is the reference code for?
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How does 1ST Airport Taxis accommodate guests who require special assistance?
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What if I have an assistive device?
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How should I choose the pickup time at airports?
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Do I need to specify the arrival terminal for airport pickups?
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Someone booked a ride for me. How do I add it to my app?
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How Do I Book a Private Chauffeur for My Cruise?
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I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with 1ST Airport Taxis?
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How can I contact my chauffeur?
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Why won't the system accept my phone number?
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Step-by-step guide to booking a ride - Private users
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Do I need to account for different time zones when choosing my pickup time?
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Why won't the system accept my flight number?
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I'm trying to book, but it won't accept my address?
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How do I see a ride that was booked for me?
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What's new with the 1ST Airport Taxis booking portal?
FAQs
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How do I contact your Care team?
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What color are the vehicles?
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Where can I find rebates or discounts?
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Which languages do the chauffeurs speak?
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Can I bring food and drinks into the car?
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What if my by-the-hour ride ends outside of the city it started in?
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Do the vehicles have Wi-Fi?
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Can you smoke in the vehicle?
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How do I find out the luggage capacity of the vehicles?
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What if I have more luggage than the baggage allowance for my booking?
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How do I request a service that includes transporting an animal / pet?
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Can unaccompanied minors travel with 1ST Airport Taxis?
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Can I earn reward or frequent flyer points when traveling with 1ST Airport Taxis?
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When will I receive the chauffeur’s contact information?
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Do you provide car seats in pre-booked rides?
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Why should I enter my flight number?
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Can I book a chauffeur to transport my luggage?
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How early should I arrive at the airport?
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Can I book a ride that crosses an international border?
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Where will the chauffeur meet me?
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Are There Any Changes to My Booking or the 1ST Airport Taxis Service Due to Company Updates?