Zero Tolerance Intoxicating Substance Policy Declaration
At 1ST Airport Taxis LTD, ensuring the safety and well-being of our passengers is our highest priority. We enforce a strict Zero Tolerance Policy against intoxication for all Driver-Partners using our platform. Compliance with this policy is mandatory to maintain a safe and trustworthy transportation service.
Index:
- Zero Tolerance Policy
- Reporting a Driver Under the Influence
- Investigation Process
*1ST Airport Taxis LTD
1. Zero Tolerance Policy
All Driver-Partners operating under 1ST Airport Taxis LTD must strictly adhere to UK road and traffic laws. Driving under the influence of alcohol, drugs, or any impairing substance is strictly prohibited.
If a Driver-Partner is reported for suspected intoxicated driving, their access to the 1ST Airport Taxis digital platform will be immediately suspended, as outlined in our Cooperation Agreement. This policy is clearly stated on our company website and printed on every trip voucher or receipt issued to customers.
2. Reporting a Driver Under the Influence
Passengers have the right to immediately end the trip if they suspect a driver is intoxicated. In such cases, passengers should:
- Ask the driver to stop the trip
- Call the Police by dialing 999 or contacting local authorities
- Notify 1ST Airport Taxis Emergency Line: 📞 +44 1582 400100
Reports Should Detail:
- Driver’s behavior or appearance indicating intoxication
- Presence of alcohol or drugs in the vehicle
- Odors of alcohol or drugs
3. Investigation Process
If a report is filed, 1ST Airport Taxis LTD will:
- Suspend driver access to the platform during the investigation.
- Conduct a thorough review, including
- Customer reports and statements
- Driver tracking records
- Police reports (if applicable)
If the investigation confirms intoxication, the Driver-Partner’s Cooperation Agreement will be permanently revoked.
Fraud Prevention:
We proactively identify and prevent fraudulent claims. False reports will not affect a driver's safety record, and users submitting misleading information risk losing service access.
Contact Information
📍 1ST Airport Taxis LTD, AW House, 6-8 Stuart Street, Luton, LU1 2SJ, United Kingdom