Yes. All bookings cancelled two (2) hours or more before the scheduled pickup time are free of charge, with no administrative or processing fees applied.
Cancellation Policy
1ST Airport Taxis Ltd is committed to providing a fair, transparent, and reliable cancellation framework that protects both our customers and our operational partners. We recognise that travel plans may change unexpectedly, and this policy outlines how cancellations, amendments, and returns are managed across our UK and GCC service regions.
This Cancellation & Return Policy forms part of your contract with 1ST Airport Taxis Ltd and applies to all bookings made through our website, mobile applications, WhatsApp booking line, customer service centre, or any affiliated booking channel.
1.1 Free Cancellation Window
You may cancel your booking without any charge up to two (2) hours prior to the scheduled pickup time.
During this free-cancellation period:
- No cancellation fees apply
- No administrative or processing fees apply
- Any pre-paid amounts will be refunded in full
- Refunds will be released immediately to the original payment method
This free window applies to all journey types, including:
- Airport transfers
- Private hire journeys
- Long-distance or intercity transfers
- Chauffeur and corporate travel
- Minibus and group travel (where driver allocation has not commenced)
2. Cancellations Within Two Hours of Pickup
Cancellations made less than two (2) hours before the scheduled pickup time may incur a cancellation fee. This fee reflects.
- Driver allocation and scheduling
- Vehicle dispatch operations
- Travel time already undertaken
- Flight or station monitoring costs (where applicable)
- Opportunity loss resulting from the allocated time slot
Where a fee applies, it will be clearly communicated and charged according to the confirmed booking terms.
3. Instant Online Cancellations
Customers may cancel their booking instantly and securely via:
- Our Manage Booking portal
- The 1ST Airport Taxis mobile application
Cancellations via these channels are processed automatically, and a cancellation confirmation email is generated immediately.
4. No Hidden Charges
1ST Airport Taxis Ltd operates with complete pricing transparency. We guarantee:
- No additional fees for cancelling early
- No concealed administrative charges
- No unexpected deductions
- No inflated penalty costs
All cancellation charges-where applicable-are clearly associated with late cancellations or no-shows only.
5. Booking Amendments
We understand that travel details may need adjustment. Customers may amend their booking (e.g., pickup time, location, vehicle class, passenger details) up to three (3) hours prior to the scheduled pickup time.
- Require re-quotation
- Be subject to availability
- Incur additional charges
- Be declined if a driver has already been dispatched
Operational reliability depends on accurate scheduling; therefore, timely amendments ensure we maintain service quality for all customers.
6. How to Cancel or Amend Your Booking
You may cancel or modify booked services through any of the following channels:
6.1 Free Cancellation Window
- Website: Manage Booking Portal
- 1ST Airport Taxis Mobile App
6.2 Customer Support
Website: www.1stairporttaxis.co.uk
Email: info@1stairporttaxis.co.uk
Email: gcc@1stairporttaxis.co.uk
Our dedicated support team will confirm every cancellation or amendment request by email.
7. No-Show Policy
A No-Show occurs when:
- The passenger is not present at the pickup location
- The driver is unable to contact the passenger
- The included waiting time expires (as defined in our Terms & Conditions)
No-show bookings are fully chargeable, as operational resources have already been deployed to fulfil your journey.
Waiting time allowances include:
- Home/Hotel Pickups: 10 minutes
- Airport Pickups: 30 minutes after flight landing
- Train Stations: 15 minutes after train arrival (where train number is provided)
8. Refund Policy (Returns)
Refunds are issued under the following circumstances:
8.1 Eligible Refund Scenarios
- Cancellation made within the free-cancellation window
- Duplicate bookings made in error
- Service failure attributable to 1ST Airport Taxis Ltd
- Overcharges or technical billing errors
8.2 Non-Refundable Scenarios
- No-shows
- Late cancellations (within 2 hours before pickup)
- Incorrect or incomplete booking information provided by the customer
- Situations covered under “customer responsibility” in our Terms & Conditions
8.3 Refund Processing Times
- Card Payments: 3–5 business days
- Bank Transfers: 5–7 business days (where applicable)
- Cash Payments: No refund required unless a deposit was taken
Refunds are always returned to the original method of payment.
9. Special Considerations for UK & GCC Services
Across both regions, we honour the same cancellation standards. However:
- Local regulations may influence fee structures
- Driver allocation times differ by country
- GCC airport operations often require earlier vehicle dispatch
To protect customers, we maintain one unified cancellation policy for both regions, applying the stricter standard where necessary.
10. Policy Updates
1ST Airport Taxis Ltd may revise this Cancellation & Return Policy from time to time due to:
- Regulatory changes in the UK or GCC
- Operational updates
- Service expansions
- Customer service enhancements
Any modifications will be published on our website and the “Last Updated” date will be amended accordingly.
Frequently Asked Questions (FAQs)
You should find answers to your questions here. If not, please chat with our operator by clicking the chat button.
What happens if I cancel less than two hours before my pickup time?
Cancellations made within two hours of the scheduled pickup time may incur a cancellation fee. This fee reflects the operational and driver allocation costs already incurred by the company.
How do I know if my cancellation was successful?
You will receive an instant email confirmation following any cancellation made through the website, mobile app, or customer support team. If you do not receive a confirmation email, please contact our support team immediately.
Can I amend my booking instead of cancelling it?
Yes. You may amend your booking - such as changing the pickup time, location, vehicle type, or number of passengers - up to three (3) hours before pickup, subject to availability.
How can I cancel or modify my booking?
You can cancel or amend your booking through:
- The Manage Booking page on our website
- The 1ST Airport Taxis mobile app
- Customer Support via phone, WhatsApp, or email
What is considered a “no-show”?
A booking is considered a no-show if the passenger does not arrive at the pickup point, cannot be contacted, or exceeds the included waiting time.
No-show bookings are fully chargeable.
Will I receive a refund if my cancellation is eligible?
Yes. Refunds for eligible cancellations are issued immediately and returned to the original method of payment. Card refunds typically take 3–5 business days to appear on your statement.
Are cancellations treated differently for UK and GCC bookings?
No. The same cancellation rules apply in both regions. However, GCC airports may require earlier driver dispatch, which may affect late-cancellation costs.
Are there any hidden or additional cancellation fees?
No. 1ST Airport Taxis Ltd is committed to full transparency. There are no hidden fees, and no extra charges are applied for early cancellations.
What if I entered incorrect booking details?
If incorrect information was provided (e.g., wrong address, wrong number of passengers, incorrect flight details), it may affect the cancellation window or refund eligibility. We recommend correcting errors as early as possible through our support team.
