September 26, 2023
If your address isn't recognised during the booking process, don't worry. There are several common reasons why this can happen, and in most cases, the issue can be resolved quickly.
Check Your Address
One of the most common reasons an address isn't accepted is because it's incomplete or contains a typing error.
Please check that you've entered:
- The correct house or building number.
- The full street name.
- The correct town or city.
- The correct postcode or ZIP code, where applicable.
Even a small spelling mistake or missing detail can prevent the system from finding the correct location.
Verify the Address
Our booking system uses mapping technology to help identify pickup and destination locations.
If your address isn't recognised, try searching for it in Google Maps. If it appears there, copy and paste the address into the booking form. This often resolves formatting issues and helps the system recognise the location correctly.
Service Coverage
If the address is outside our operating area, it may not be available for booking through our website or mobile app.
If you're unsure whether we serve your pickup or destination, please contact our Customer Care team before completing your booking.
Technical Issues
Occasionally, temporary technical issues may affect address searches.
If this happens, you can try:
- Refreshing the booking page.
- Clearing your browser's cache and cookies.
- Using the latest version of Google Chrome or another supported web browser.
- Closing and reopening the booking page.
- Trying again after a few minutes.
If Your Address Still Isn't Recognised
If your exact address isn't available, you can select the nearest recognised location, such as a nearby landmark or neighbouring street, and enter the correct pickup details in the Special Requests or Notes for the Chauffeur field.
This helps your chauffeur locate you more easily while ensuring your booking can still be completed successfully.
Need Further Assistance?
If you've tried the steps above and your address still isn't accepted, our Customer Care team will be happy to assist you. We'll help identify the issue and provide guidance so you can complete your booking without unnecessary delays.
At 1ST Airport Taxis, we're committed to making the booking process simple, reliable, and convenient, ensuring you can arrange your journey with confidence.