What can I request in the “Special requests”/“Notes for the chauffeur” field?

You can use the Special Requests or Notes for the Chauffeur field to provide additional journey information, including child seat requirements, accessibility needs, assistive devices, extra luggage, preferred pickup instructions or other relevant travel requests. We will do our best to accommodate all reasonable requests, subject to availability.

What happens if I want to book a vehicle for more than 5 guests?

If your group includes more than five passengers, simply choose a larger vehicle during the booking process. 1ST Airport Taxis offers Business Vans, executive people carriers and minibuses that can accommodate groups of up to 32 passengers.

How does 1ST Airport Taxis accommodate guests who require special assistance?

If you require special assistance, please let us know when making your booking. We will make every reasonable effort to accommodate your requirements, including accessibility support, additional boarding time, assistance with luggage and other travel needs, subject to vehicle availability.

How do I find out the luggage capacity of the vehicles?

The recommended luggage capacity for each vehicle is displayed during the booking process. If you are travelling with extra or oversized luggage, please contact the 1ST Airport Taxis Care Team so we can recommend the most suitable vehicle for your journey.

Can chauffeurs assist guests with luggage and other personal effects?

Yes. Our chauffeurs are happy to assist with loading and unloading luggage and other personal belongings where it is safe and practical to do so. If you are travelling with oversized, heavy or special items, please let us know in advance so we can arrange the most suitable vehicle and assistance.

Travelling with an Assistive Device | 1ST Airport Taxis Help Center

June 4, 2021

1ST Airport Taxis is committed to providing comfortable and accessible travel for guests who use assistive devices. We'll do our best to accommodate your requirements and ensure your journey is as smooth and convenient as possible.

If you'll be travelling with an assistive device, please let us know when making your booking by adding the details in the Special Requests or Notes for the Chauffeur field.

To help us allocate the most suitable vehicle, please include:

The type of assistive device (for example, a wheelchair, walking frame, mobility scooter, or walking aid).
Whether the device folds.
The approximate dimensions of the device, particularly if it's larger than a standard folding wheelchair.

Providing this information in advance allows our team to prepare the appropriate vehicle and ensure there's enough space for both your assistive device and luggage.

If you're unsure whether your assistive device will fit in a particular vehicle, or you need additional assistance before travelling, our Customer Care team will be happy to help you choose the most suitable vehicle for your journey.

At 1ST Airport Taxis, we're dedicated to making travel accessible, comfortable, and reliable for every guest by providing professional service and carefully planned transportation.

What If I Have an Assistive Device?

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