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Cancelling Your Trip

Cancellation

How to cancel taxi booking?

Travellers can cancel their pre-booking or normal booking with 1ST Airport Taxis Ltd. before or after the vehicle dispatch by following methods.

How to Cancel a Taxi Booking before the vehicle is dispatched?

Simply follow the below-mentioned steps to cancel your taxi booking before the driver has left for pick up:

  • 1. Dial ‘01582 33 44 44’ to contact our 24/7 support.
  • 2. Speak to the operator and inform about the cancellation of ride.
  • 3. Mention booking details (booking number, date, time, pick & drop location etc.) to our agent.
  • 4. Our agent will simply confirm if the vehicle has not been dispatched and will cancel your ride without any charges.

How to Cancel a Taxi Booking after the vehicle is dispatched?

Simply follow the below-mentioned steps to cancel your taxi booking after the driver has left for pick up:

  • 1. Dial ‘01582 33 44 44’ to contact our 24/7 support.
  • 2. Speak to the operator and inform about the cancellation of ride.
  • 3. Mention booking details (booking number, date, time, pick & drop location etc.) to our agent.
  • 4. Our agent will simply confirm if the vehicle has left for pick up and will cancel your ride without any charges.

Am I Charged for Cancelling my ride?

NO. You will not be charged for booking cancellation. At 1ST Airport Taxis Ltd. we have a 100% money-back guarantee for passengers. Cancel your ride at any time and get 100% refund. There are no cancellation charges or deductions.

Why was I charged for cancellation?

If you believe that you were charged for cancellation, then it could be due to an error. 1ST Airport Taxis Ltd. has 100% free cancellation policy for all the passengers. Please, contact our support staff or speak to our agent about cancellation fee, if charged.

Can I Cancel the ride when the driver is at the pick-up location?

You can cancel your ride at any time, but if the driver has arrived at the pick-up location and you decide to cancel it, then the small amount shall be charged for distance travelled by the driver. It is our request to all passengers to kindly cancel the ride before the vehicle reaches the pick-up point.

Is my data protected?

Yes, our terms, conditions and policies are in absolute affiliation with the GDPR. We protect customer data and details and do not reveal/provide customer data to any party whatsoever.