1ST Airport Taxis Ltd - Legal Notice

2. Licensing & Regulatory Compliance

1ST Airport Taxis Ltd operates as a licensed Private Hire Operator under the regulatory oversight of UK Local Authority Licensing Departments. This includes compliance with:

• Private Hire Operator licensing standards
• Driver background checks and vetting
• Vehicle safety inspections
• Insurance and operational requirements

We maintain full cooperative relationships with all relevant licensing authorities.

Documentation, certificates, or licensing details can be provided to customers, corporate clients, or regulators upon request.

3. Industry Memberships & Professional Affiliations

1ST Airport Taxis Ltd is a proud member of the Bedfordshire Chamber of Commerce, supporting.

• Local business engagement
• Professional best practices
• Community and commercial development

Membership reinforces our commitment to ethical business operations and professional service delivery.

4. Online Dispute Resolution (ODR)

In compliance with UK and EU consumer protection frameworks, customers may use the European Commission’s Online Dispute Resolution (ODR) platform for resolving disputes arising from online service contracts.

Participation Statement

1ST Airport Taxis Ltd is not obligated nor required to participate in Alternative Dispute Resolution (ADR) before consumer arbitration bodies.

However, we may consider ADR requests on a case-by-case basis, depending on the nature of the dispute.

5. Zero Tolerance Policy (Drugs & Alcohol)

1ST Airport Taxis Ltd enforces a strict and uncompromising Zero Tolerance Policy concerning alcohol and drug use for all drivers operating under our licences or partner networks.

If you suspect a driver is impaired:

1. End the journey immediately if it is safe to do so.

2. Contact 999 for emergencies or 101 for non-emergency police assistance.

3. Report the incident to 1ST Airport Taxis.

• Website: www.1stairporttaxis.co.uk
• Email: info@1stairporttaxis.co.uk

4. You may also report the matter to the relevant local licensing authority.

Enforcement Measures

Any driver reported or suspected of impairment will be:

• Immediately suspended pending a full investigation
• Referred to the appropriate licensing authority
• Permanently removed from our network if the allegation is confirmed

Safety remains the highest operational priority across all services.

6. Non-Discrimination & Equal Treatment Commitment

1ST Airport Taxis Ltd is committed to providing services without discrimination, in accordance with the Equality Act 2010 and recognised international human rights standards.

We do not tolerate discriminatory behaviour by employees, drivers, passengers, or partners based on:

• Race or ethnicity
• Colour
• Nationality or immigration status
• Religion or belief
• Sex or gender
• Gender identity or expression
• Sexual orientation
• Disability or mobility status
• Age
• Pregnancy or maternity
• Marital or civil partnership status
• Any other legally protected characteristic

Behaviour Standards

All individuals interacting with our services must:

• Treat others with dignity, respect, and courtesy
• Respect accessibility needs
• Comply with the instructions of drivers when related to safety

Conduct that breaches these principles may result in service refusal, suspension, or reporting to relevant authorities.

7. Disclaimer of Liability & Accuracy of Information

While every effort is made to ensure that information published on our website, mobile applications, and promotional materials is accurate, complete, and up to date, 1ST Airport Taxis Ltd cannot guarantee absolute accuracy.

We reserve the right to:

• Update content
• Modify terms
• Amend pricing
• Change service information

Changes may occur without prior notice due to regulatory updates, operational requirements, or system changes.

8. Legal & Compliance Contact

For legal matters, regulatory enquiries, official correspondence, or compliance-related issues, please direct all communication to:

Compliance & Legal Department

1ST Airport Taxis Limited Aw House 6–8 Stuart Street

Luton, Bedfordshire

LU1 2SJ, United Kingdom