How do I add a stop to my one-way transfer booking?

You can add a stop to your one-way transfer by updating your booking through the Manage Booking page or by contacting the 1ST Airport Taxis Care Team before your journey. Additional stops may affect the total fare depending on the distance and waiting time.

How does 1ST Airport Taxis accommodate guests who require special assistance?

If you require special assistance, please let us know when making your booking. We will make every reasonable effort to accommodate your requirements, including additional boarding time, accessibility requests and other travel assistance, subject to vehicle availability.

How do I find out the luggage capacity of the vehicles?

Luggage capacity varies depending on the vehicle selected. Vehicle details shown during the booking process include the recommended passenger and luggage capacity. If you are unsure which vehicle is suitable, our Care Team will be happy to help.

How do I request a car seat for my child on a chauffeur ride?

You can request a child car seat during the booking process by selecting the appropriate child seat option or by contacting the 1ST Airport Taxis Care Team before your journey. Child seats are provided subject to availability.

How do I submit a special request for my chauffeur ride?

You can submit special requests during the booking process by using the Special Requests or Notes for the Chauffeur field. This can include information such as additional luggage, accessibility requirements, child seats or pickup instructions. We will do our best to accommodate all reasonable requests.

Travelling with Pets | 1ST Airport Taxis Help Center

September 20, 2024

If you plan to travel with a pet, please let us know when making your booking. You can include details about your pet in the Special Requests section or inform our team in advance so we can make suitable arrangements for your journey.

To help protect the vehicle and ensure a comfortable journey for everyone, we recommend that pets travel in an appropriate carrier or on a protective blanket or mat whenever possible. This helps maintain the cleanliness of our vehicles and provides a safer travel environment for both passengers and animals.

If a vehicle requires additional cleaning due to pet hair, damage, or excessive soiling after the journey, a cleaning charge may apply in accordance with our Terms and Conditions.

Most drivers are happy to transport pets when they have been notified in advance. However, if a pet has not been declared before the journey, the driver may refuse carriage if they believe suitable arrangements have not been made.

Registered assistance or service animals are always welcome and can travel with passengers in accordance with applicable laws and regulations.

At 1ST Airport Taxis Ltd, we're committed to providing safe, comfortable, and reliable transport for both our passengers and their pets, helping ensure every journey runs smoothly from start to finish.

How Do I Request a Service That Includes Transporting an Animal or Pet?

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