Heathrow Airport Terminal 5

Informational Guide to London Heathrow Airport Terminal 5

Where is the taxi pick up point located at Heathrow Airport Terminal 5?

The pickup point for Terminal 5 is located at car park level one. The distance between the arrivals and the pickup point is 30-40 yards. This is an estimated walk of 1-minute.

How can I reach my driver at the pick-up point?

Your driver will call you on your contact number, which you have provided to us before he/she arrives. You can reach your driver directly through text message or by telephone, and we will also offer a link to track your driver. Our customer support team is also available 24/7 to answer any queries and to provide assistance.

What is the procedure of the meet and greet service?

The meet and greet procedure involves your driver personally receiving you from the arrivals hall from inside the terminal, outside Costa Café. Your driver will be waiting for you with your name written on a name board.

How do 1ST Airport Taxis communicate crucial information to customers?

1ST Airport Taxis will communicate all crucial information to all clients through live chat, WhatsApp, SMS and email. Clients will receive all booking information and any online receipts through these methods.

Our clients are also able to access their driver's information through our 1ST Airport Taxis app.