Making your way around an airport can be trying at the best of time, but if you
or someone in your travelling party needs special assistance, the thought of flying can
be off-putting. Thankfully, London Luton Airport caters to travellers
who have special requirements, and the airport works in partnership with the following groups:
- The Disability Resource Centre Dunstable
- Autism Bedfordshire
- Guide dogs for the Blind
- Action on hearing loss
- Alzheimer's society/Luton Dementia Action Alliance
- Age UK
- SIA and independent disability advocates & travellers
Luton Airport is fully committed to ensuring that all travellers who are classed
as "persons of reduced mobility"
can enjoy the best possible experience when travelling.
Anyone who needs to
arrange special assistance at Luton Airport,
for mobility or disability reasons, should do so in advance of their trip.
If you have an assistance dog who will be travelling with you, you should
look to register this dog in advance of your trip. Contact the airport by
email with your flight details and you should also send pictures of your assistance dogs’ documentation to
Please ensure your assistance dog is chipped, is fully vaccinated and
holds a pet passport.
If you are travelling with specialist medical equipment, it is helpful to bring
certification from your doctor which details your need to have this medicine.
Airport security staff
have the right to question passports on medicine they carry through
security, and you might be asked to authenticate any items you have.
If you rely on an electric mobility aid, you must inform the airline or tour operator at least 48 hours in
advance of your trip. When you arrive at the airport,
please contact the Special Assistance team, and they will take you through the process
of going through security, and boarding your plane.