What do I do if I lose luggage at Stansted Airport?
For many people, the thought of losing their luggage while travelling is one of their biggest concerns. As mentioned above, the Excess Baggage Company offers a lost luggage service, but this isn't the only place you can receive assistance with respect to lost luggage here.
It might be that your first port of call is your airline, and you should contact them directly to report your lost luggage. Many airlines have a service desk in Stansted Airport, so deal with them directly if this is the case.
You should prepare yourself to:
- Complete a lost baggage report describing the model, make and colour of your baggage.
- Give them your baggage tag receipt to aid British Airways in finding your luggage.
- Exchange contact numbers and you will also be given a tracking reference number.
If your baggage is retrieved, you will be contacted as quickly as possible. It might be that you can collect the luggage at the airport, but if this is not possible, arrangements will be made to ensure your baggage is delivered to your property or hotel.
Is there a support service at Stansted Airport?
Some passengers require additional support at Stansted Airport, and you will be pleased to know it is possible to arrange support and help for your time in the airport. To arrange this service, you should contact your airline at least 48 hours before your flight, and they will make sure there is assistance on hand at Stansted.
Stansted Airport is also one of the few UK airports that offers special assistance for people with invisible disabilities. There is a growing awareness that not every disability is notable, and quite often, there are people who require assistance, even though their need is not instantly recognisable.
If this is the case for you, or any of your travelling party, please contact a member of staff for support. Stansted Airport also recognises the sunflower lanyard, and the special flyer wristband. Anyone wearing these items can rest assured they will receive the additional assistance they require, and a team member will be on hand to help them with any need they have.
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