At 1ST Airport Taxis LTD, we want every interaction with our customers to be clear, secure, and respectful of your privacy. This notice explains how we process your personal data when you speak with us by telephone or VoIP. Whether you are making a booking, asking a question, or raising a concern, we are committed to handling your information responsibly and transparently.
We follow the UK GDPR, the Data Protection Act 2018, and industry-standard security practices to keep your information safe.
1. Who We Are
Company Name: 1ST Airport Taxis Limited
Company Registration Number: 10466856 - incorporated and registered in England & Wales.
Registered Office Address:
1ST Airport Taxis Limited Aw House 6–8 Stuart Street
Luton, Bedfordshire
LU1 2SJ, United Kingdom
We may use approved telephony, VoIP, and call-recording providers to support our services. These companies act only under our instructions and are required to maintain strong data protection and security controls.
This notice should be read together with our Main Privacy Policy available on our website.
2. What Personal Data We Collect
During your call, we may process.
- Audio data: your voice and anything discussed during the call
- Call details: caller ID, date, time, call length, and basic technical information
- Customer identifiers: your name, phone number, email address, company name (if relevant)
- Journey and booking details: pick-up location, destination, flight information, timings, special requests
- Support or complaint information: issues raised, follow-up notes, and actions taken
We collect only what is needed to support you and deliver our services effectively.
3. Why We Process Your Data
We use call-related personal data to.
- Manage bookings, amendments, and cancellations
- Provide customer support and service updates
- Confirm instructions and ensure accurate communication
- Investigate and resolve complaints or disputes
- Train our team and monitor service quality
- Improve operational efficiency and protect against fraud
Our goal is to ensure every journey and every customer interaction is handled safely, accurately, and professionally.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following.
Contractual necessity - when your call relates to a booking or service you request
Legitimate interests - for resolving queries, improving service quality, preventing misuse, and maintaining safety
Consent - when required for specific, optional purposes
We always balance our interests with your rights and provide clear information and options.
5. Call Recording Practices
Some calls may be recorded. When call recording is active, we use it for.
- Staff training and coaching
- Service quality monitoring
- Investigating concerns or disputes
- Verifying instructions and ensuring accuracy
You will normally hear a message at the start informing you that recording is in place.
Your Choices
If you prefer not to be recorded, you may.
- End the call and contact us via email, live chat, or our online tools
- Ask the representative if a non-recorded option is available
Please note: in certain serious complaint situations or legal matters, recording may be necessary.
6. Data Sharing and Retention
Who We Share With
We share call data only when necessary and only with.
- Internal teams handling your request or issue
- Approved service providers (telephony, CRM, ticketing, or security systems)
- Legal, regulatory, or insurance bodies where required
We do not sell your personal data.
How Long We Keep Your Data
All individuals interacting with our services must:
- Routine call recordings: kept for a limited period (typically a few months)
- Call recordings linked to complaints or incidents: kept longer where needed
- Basic call logs (date, time, number): may be retained for up to 6 years for legal and accounting requirements
Once retention periods end, your data is securely deleted or anonymised.
7. International Transfers
If a service provider stores or processes data outside the UK, we ensure that appropriate safeguards are in place, such as.
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs)
These measures ensure your data remains fully protected.
8. Your Data Protection Rights
You have the right to.
- Access your personal data
- Correct incorrect or incomplete information
- Request deletion when appropriate
- Restrict processing in specific circumstances
- Object to processing based on legitimate interests
- Object to call recording
- Withdraw consent where consent was relied upon
- Complain to the Information Commissioner’s Office (ICO)
9. How We Protect Your Data
We apply strict technical and organisational measures, including.
- Role-based access and monitoring
- Secure storage systems
- Encryption where appropriate
- Staff training and confidentiality controls
- Regular reviews and deletion schedules
Only authorised personnel are able to access call recordings.
10. Contact Us
For questions or to exercise your data protection rights.
1ST Airport Taxis Limited
Aw House, 6–8 Stuart Street, Luton, LU1 2SJ, United Kingdom
Website: www.1stairporttaxis.co.uk
Email: info@1stairporttaxis.co.uk
Email: gcc@1stairporttaxis.co.uk
Please include your name, contact number, and the approximate date/time of the call to help us locate your data securely.
11. Updates to This Notice
We may update this notice to reflect changes in law, technology, or our internal processes. The effective date at the top indicates the latest version.
By continuing to take part in recorded calls, you acknowledge the updated notice.