When Will I Receive My Driver Details?
Once your booking is confirmed, you will receive a confirmation containing your journey information, scheduled pickup time, collection address and booking reference.
We aim to provide your assigned driver's contact details, vehicle information and live tracking link at least one hour before your scheduled pickup. These details are shared through available communication channels, including email and WhatsApp.
For short-notice bookings, driver information may be provided closer to collection as soon as the vehicle assignment is confirmed.
Our Customer Service Promise explains our commitment to professional communication, reliable service and passenger assistance throughout your journey.
How Can I Find and Contact My Driver?
Your driver will collect you from the pickup location specified in your confirmed reservation. For home, hotel, office and other address-based pickups, please be ready at the agreed collection point.
For airport collections, your booking confirmation and driver instructions will identify the designated pickup location. Meeting points vary depending on the airport, terminal and service selected.
If you have booked our Airport Meet & Greet Service, your driver will meet you at the designated arrivals meeting point, normally holding a sign displaying your name.
For Economy airport pickups without Meet & Greet, follow the collection instructions supplied with your booking and contact your driver when you are ready. Your driver contact details and tracking link, where available, will help you coordinate collection.
What Should I Do If I Cannot Find My Driver?
If you cannot locate your assigned driver, first review the pickup information included in your booking confirmation and any subsequent messages.
For airport collections, check that you are at the correct terminal and designated meeting point. Some airports require private hire vehicles to use specific authorised pickup areas rather than collecting passengers directly outside the terminal.
If you still cannot find your driver, call the contact number supplied before collection or contact our customer support team.
Our team can assist with locating your assigned vehicle and coordinating collection. For further assistance, visit our Contact Us page.
What If I Have Not Received My Booking Confirmation?
Your booking confirmation is normally issued once your reservation has been successfully confirmed.
If you cannot find the confirmation email, check your spam, junk and promotional folders. You should also verify that the email address supplied during booking is correct.
If your confirmation has not arrived, contact our customer support team with your name, journey date and relevant booking information. We can check your reservation status and assist with resending your confirmation where appropriate.
For bookings approaching their scheduled pickup time, telephone support is recommended.
You can also visit our Help & Support Centre for additional guidance about reservations, payments and journey arrangements.
Do I Need to Tip My Driver?
Tipping is completely optional when travelling with 1ST Airport Taxis.
Your confirmed fare covers the journey services and charges specified in your booking. Customers are not required to provide an additional gratuity.
If you are particularly pleased with your driver's punctuality, helpfulness or professionalism, you may choose to leave a tip as a gesture of appreciation.
There is no obligation to tip, and the decision remains entirely yours.
What Should I Do Once My Flight Lands?
Once your flight arrives, follow the airport's normal arrival procedures, including immigration, baggage collection and customs where applicable.
Your next steps will depend on the airport pickup service selected during booking.
Meet & Greet Airport Pickup
If Meet & Greet is included in your reservation, proceed to the designated arrivals meeting point provided in your booking instructions.
Your driver will normally be waiting with a name sign to help you identify them. If you experience difficulty locating the meeting point, contact your driver or our support team.
Economy Airport Pickup
For Economy bookings without Meet & Greet, follow the designated pickup instructions supplied in your confirmation or driver communication.
Your driver may ask you to confirm when you have collected your luggage and are ready to proceed to the authorised collection area.
Because pickup arrangements vary between airports and terminals, always follow the instructions specific to your booking.
If you would like to arrange a new journey, you can use our Airport Taxi Booking service to select your pickup location, destination and vehicle requirements.
Do I Need to Reconfirm My Return Journey?
You do not normally need to reconfirm a return journey that is already included in your confirmed reservation.
Your booking confirmation contains the return pickup date, time and collection location. We recommend reviewing these details before your return journey, particularly if your flight, accommodation or travel schedule has changed.
If you need to update your reservation, use Manage Booking to access the available booking-management options or contact our customer support team.
Changes are subject to availability and the applicable amendment conditions. For further guidance, visit our Managing Your Booking information page.
What Happens If My Flight Is Delayed or Arrives Early?
Our Flight Monitoring Service helps coordinate airport pickups when flights arrive earlier or later than their scheduled arrival times.
When you provide a valid flight number, our team can monitor your flight and adjust collection arrangements where necessary.
Please ensure your flight number, airport, terminal and journey date are correct when booking. If your flight information changes, contact our support team as soon as possible.
Complimentary Airport Waiting Times
Our published waiting allowances are:
International Airport Arrivals: 60 minutes of complimentary waiting from the scheduled pickup time.
Domestic Airport Arrivals: 15 minutes of complimentary waiting from the scheduled pickup time.
Where our team formally confirms an adjusted pickup time because of flight changes, the applicable waiting allowance is calculated from that confirmed time. Complimentary waiting does not automatically begin when the aircraft lands.
Additional waiting charges may apply after the free allowance expires, depending on the confirmed booking terms.
If immigration, baggage collection or another unexpected delay affects your arrival at the pickup location, contact your driver or customer support team promptly.
Telephone: +44 1582 400100
Email: info@1stairporttaxis.co.uk
The expiry of complimentary waiting does not automatically establish a no-show. Relevant contact attempts, agreed extensions and operational procedures will be considered. For complete details, review our Terms & Conditions.
What Happens If My Flight Is Cancelled?
If your airline cancels your flight, inform 1ST Airport Taxis as soon as possible so that we can review your booking arrangements.
Our standard policy allows free cancellation at least 60 minutes before the scheduled pickup time, with a full refund of any prepaid fare.
Our standard policy allows free cancellation at least 60 minutes before the scheduled pickup time, with a full refund of any prepaid fare.
Cancellations made less than 60 minutes before scheduled pickup may incur charges according to your confirmed booking terms.
A cancelled flight does not automatically cancel your airport taxi reservation. You must submit a cancellation or amendment request through an accepted booking-management or customer support channel.
If you require documentation for an airline or travel insurance claim, our customer support team can help with relevant booking records where available.
For complete information about cancellation eligibility, applicable charges and refunds, read our Cancellation & Refund Policy.
What Should I Do If I Leave Something in the Vehicle?
If you believe you have left a personal item in one of our vehicles, contact your assigned driver as soon as possible using the details supplied for your journey.
If you cannot reach the driver directly, our customer support team can assist with your enquiry.
Please provide your booking reference, journey date, pickup location and a description of the missing item.
We will make reasonable efforts to contact the assigned driver or transport provider and assist with locating your belongings.
Any collection, delivery or recovery arrangements will depend on the circumstances and the location of the recovered item.
For more general travel information, you can also explore our Frequently Asked Questions, covering bookings, airport pickups, payments and passenger services.